1. What PAZA Provides
PAZA provides audience intelligence and collaboration infrastructure for brands, creators, agencies, communities, event operators, and other authorized users. Depending on availability, the Services may include:
- Product Demand Intelligence (PDE), consumer and market intelligence, and evidence-based demand analysis;
- social listening, keyword monitoring, community and conversation analysis, and emerging-signal detection;
- creator and partner discovery, profiles, Showcase projects, Job Board opportunities, proposals, and openings;
- campaigns, projects, tasks, messaging, deliverable tracking, verification, analytics, and attribution;
- Companion experiences, event activations, QR/NFC/URL entry points, registrations, offers, referrals, and follow-ups;
- outreach, contact enrichment, workflow automation, reporting, and administrative tools; and
- payment coordination through independent third-party payment service providers where enabled.
Features may be added, changed, restricted, or unavailable by account, geography, plan, integration, or regulatory requirement. A separate written order, pilot agreement, statement of work, or enterprise agreement may supplement these Terms and will control for the specific services it covers if it expressly says so.
2. PAZA's Role
PAZA is a technology and intelligence platform. Unless a separate written agreement expressly provides otherwise, PAZA is not a creator's employer, talent manager, advertising agency, bank, deposit-taking institution, money transmitter, escrow provider, investment adviser, broker-dealer, crowdfunding portal, or insurer.
When a Brand engages a Creator for campaign services, the Brand is the buyer of the Creator's services and the Creator is the service provider. PAZA provides infrastructure to discover, coordinate, document, verify, and, where available, facilitate payment for that relationship. PAZA may separately contract with a Brand for PAZA's own intelligence, software, activation, or professional services.
3. Eligibility and Accounts
You must be at least 18 years old and legally able to enter binding agreements. If you use PAZA for an organization, you represent that you have authority to bind that organization. You must provide accurate information, protect credentials, maintain current account details, and promptly notify PAZA of unauthorized access. We may require identity, business, channel-ownership, sanctions, fraud, tax, or other verification where reasonably necessary or required by a service provider or law.
4. Intelligence Services, Public Sources, and AI
PDE, Social Listening, creator discovery, outreach intelligence, analytics, and related features may analyze information supplied by users together with information obtained from public sources, licensed data providers, authorized integrations, APIs, and other lawful sources. PAZA does not promise continuous access to any third-party source and does not authorize users to access private or restricted data without permission.
PAZA may use automated systems and artificial intelligence to extract claims, cluster evidence, classify signals, identify patterns, summarize content, generate recommendations, estimate relevance, and support decisions. Outputs are probabilistic and may be incomplete, outdated, or incorrect. They are decision-support tools, not guarantees of consumer behavior, campaign performance, legal compliance, financial return, or future trends.
Users remain responsible for reviewing material outputs before relying on them, especially for significant business, employment, financial, legal, eligibility, or reputational decisions.
5. Campaigns, Projects, Tasks, and Collaborations
Campaign briefs, accepted proposals, project terms, tasks, and other written records may define deliverables, deadlines, compensation, channels, usage rights, approvals, disclosure requirements, measurement, and verification criteria. Users must review and comply with the terms they accept.
PAZA may help document a Brand-Creator dispute and may provide platform records, submitted evidence, or a non-binding platform determination where the workflow requires it. Unless expressly stated in writing, PAZA does not guarantee either party's performance and is not a substitute for each party's independent contractual remedies.
6. Showcase, Ideas, Assets, and Funding Discussions
Creators may publish projects, portfolios, ideas, openings, assets, funding needs, or collaboration opportunities. Access controls, click-through confidentiality terms, or an NDA may apply to restricted materials. Those specific confidentiality terms govern the protected material.
PAZA does not operate a securities exchange, broker-dealer, investment advisory service, or crowdfunding portal. A financing, investment, revenue-share, IP acquisition, or similar transaction discussed through PAZA must be independently documented and completed in compliance with applicable law. Unless PAZA expressly launches a regulated feature under separate terms, users may not use PAZA to offer or sell securities.
7. Payments and Payment Providers
Where payment functionality is enabled, payments are processed, safeguarded, settled, refunded, or paid out by independent third-party payment service providers and their regulated financial partners. The provider available for a transaction may depend on geography, currency, account eligibility, risk review, and product configuration.
PAZA does not itself provide escrow, stored-value wallets, peer-to-peer money transfer, or deposit accounts. PAZA does not take legal custody of user funds. Where a provider supports marketplace, connected-account, split-settlement, delayed-settlement, or similar functionality, PAZA may send transaction or settlement instructions through that provider as permitted by the provider's rules. The provider controls the regulated movement and custody of funds.
Payment users may be required to accept the provider's own terms and complete KYC/KYB, sanctions, tax, or payout verification. Additional details are in the Payment Terms.
8. Fees and Taxes
PAZA may charge subscription, software, intelligence, activation, service, or other platform fees only as displayed or agreed. A payment provider may separately charge processing, payout, foreign-exchange, dispute, or other fees. For Brand-Creator work, the Creator is generally the supplier of the Creator services to the Brand, while PAZA separately supplies its platform or service offering. Each party is responsible for its own taxes, invoices, registrations, withholding, reporting, and statutory obligations, except where PAZA or a payment provider is legally required to collect, report, or withhold an amount.
9. Verification and Evidence
Campaign or activation verification may use content links, screenshots, uploaded files, analytics exports, receipts or transaction evidence voluntarily submitted by a user, tracking links, redemption codes, timestamps, event check-ins, platform logs, or other agreed evidence. Automated review may assist human review. You must not falsify, manipulate, or submit evidence you are not authorized to provide.
10. Companion, Events, Offers, and Messaging
Companion and event features may support registrations, questions, check-ins, offers, vouchers, referrals, sponsor interactions, follow-ups, WhatsApp or other messaging, and measured actions. Event organizers, Brands, or sponsors are responsible for the terms, inventory, legality, fulfillment, and redemption of offers they provide. Messaging and outreach users must comply with applicable consent, anti-spam, telemarketing, platform, and opt-out requirements.
11. User Content and Intellectual Property
You retain ownership of content and intellectual property you owned before uploading it to PAZA. You grant PAZA a non-exclusive, worldwide, royalty-free license to host, reproduce, process, transform, display, and transmit your submitted content only as reasonably necessary to operate, secure, improve, and provide the Services and to fulfill the collaboration or instruction for which you supplied it.
PAZA will not use private campaign content in public promotional case studies without permission or another lawful right to do so. Campaign deliverable ownership and Brand usage rights are governed by the applicable campaign terms.
PAZA owns its software, interfaces, models, taxonomies, scoring logic, workflows, documentation, and original platform materials. Subject to applicable privacy and intellectual-property rights, PAZA may create and use aggregated, statistical, or de-identified information and derived analytical structures that do not identify a person or disclose a user's confidential content.
12. Third-Party Platforms and Data
PAZA may depend on social networks, messaging providers, search and data providers, cloud services, analytics services, payment providers, and other third parties. Their availability, rules, APIs, data, and outputs can change. You must comply with third-party terms that apply to your own accounts or use. PAZA is not responsible for third-party outages, suspensions, policy changes, or inaccuracies beyond PAZA's reasonable control.
13. Acceptable Use and Platform Integrity
You must not use PAZA for fraud, money laundering, sanctions evasion, unlawful discrimination, stalking, doxxing, harassment, deceptive impersonation, artificial engagement, fake evidence, unauthorized access, malware, unlawful surveillance, prohibited financial activity, illegal goods or services, infringement, spam, or other unlawful or abusive conduct. Additional restrictions appear in the Acceptable Use Policy and Community Standards.
14. Privacy
Our Privacy Policy explains how PAZA processes account data, collaboration data, public-source intelligence, event and Companion data, payment metadata, technical data, and derived analytics, including international transfers and data-subject rights.
15. Suspension and Termination
PAZA may restrict, suspend, or terminate access when reasonably necessary to address a Terms violation, security incident, fraud risk, legal or regulatory requirement, third-party provider requirement, non-payment, or material risk to PAZA or other users. Where practical, we will provide notice and an opportunity to address the issue. Rights and obligations that by their nature should survive termination will survive.
16. Disclaimers
To the maximum extent permitted by law, the Services are provided "as is" and "as available." PAZA does not warrant uninterrupted availability, specific commercial results, creator or Brand performance, accuracy of third-party data, future trend outcomes, or that automated or AI-generated insights will be error-free. Nothing in PAZA intelligence constitutes legal, tax, investment, medical, or other regulated professional advice.
17. Limitation of Liability
To the maximum extent permitted by law, PAZA and its officers, employees, and affiliates will not be liable for indirect, special, incidental, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or business opportunity. PAZA's aggregate liability arising from the Services will not exceed the greater of US$100 or the amount you paid directly to PAZA for the Services giving rise to the claim during the twelve months before the event giving rise to liability. These limits do not apply where prohibited by law.
18. Indemnification
If you use PAZA for business purposes, you agree, to the extent permitted by law, to indemnify and defend PAZA against third-party claims arising from your unlawful content, campaign instructions, infringement, fraud, violation of these Terms, or misuse of the Services. This does not require indemnification for PAZA's own fraud, gross negligence, or willful misconduct.
19. Governing Law and Disputes
These Terms and disputes between you and PAZA are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except that mandatory rights under the law applicable to you remain unaffected.
Before formal proceedings, the parties will attempt in good faith for 30 days to resolve a dispute after written notice. If unresolved, and unless applicable law gives you a non-waivable right to another forum, disputes will be resolved by binding arbitration administered by the International Centre for Dispute Resolution of the American Arbitration Association (AAA-ICDR) by one arbitrator, in English, with remote participation permitted. Either party may seek urgent injunctive relief for misuse of intellectual property, confidential information, security, or unauthorized access.
20. Changes to the Services or Terms
PAZA may change the Services and may update these Terms. If a change materially affects existing rights or obligations, we will provide reasonable notice where required. The updated effective date will be shown on the Terms. Changes will not retroactively alter a completed transaction unless required by law or agreed by the affected parties.
21. General Terms
These Terms, together with applicable supplemental terms and written orders, form the agreement between you and PAZA. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign your account or agreement without PAZA's consent, except in a permitted corporate reorganization. PAZA may assign these Terms in connection with a merger, financing, reorganization, or sale of substantially all relevant assets.
22. Contact and Contracting Entity
Contracting entity: Paza Social, Inc., a Delaware corporation.
Operational contact: Nairobi, Kenya.
Email: legal@paza.social
Phone: +1 308 267 0234